Client Support Center

Client support resources in one place.

Submit IT requests, download remote support tools when requested, and access your ticket portal.

Client IT Request Form

Quick intake for common IT requests.

Use this form for New Hire, Termination, New Device Setup, and Procurement requests.

Account setup, device prep, email access, and permission provisioning for new employees.

User offboarding, account lockdown, license handling, and access removal for departing staff.

Prepare and configure workstations, laptops, and standard software for user readiness.

Submit requests for new equipment, software, and licensing so we can quote and fulfill.

Remote Support Tool Downloads

Downloading the tool does not create a ticket or start support by itself.

Download the Windows support tool when requested by your technician.

Download the macOS support tool when requested by your technician.

Install the Android app when your technician asks you to start a session.

Get Android App

Install the iOS app when your technician asks you to start a session.

Get iOS App

Additional Resources

Open your portal to track active tickets and manage existing requests.

Review and release quarantined email messages in your spam filter portal.

Need immediate assistance? Call or text our support line and we will help right away.

Toll-Free: 1 (855) AST-ECH3 (1-855-278-3243)